Frequently Asked Questions

Once you placed your order, it goes through the following steps; After completing the payment, you'll receive an order confirmation via email. Your order is then processed in our shipping system, where our team carefully packs your items. Once packed and labeled, the order is marked as "ready for dispatch," awaiting collection by one of our shipping partners. You’ll receive an email with a tracking link and can also monitor your order’s progress in your account. Once your package is collected, it will be delivered to your address, via the fastest route. We will keep you informed of your order's status and estimated delivery time. We will keep you updated on the status of your order throughout the process. All key details, including tracking information, can be found in your order overview and the tracking link sent via email. Once your package is on its way, we’ll send you a shipping confirmation with an estimated delivery date. If the tracking system shows your parcel has been delivered but you haven't received it, please contact customer support via infor@sloop-it.com or via our chat function.

Lost, stolen or intentionally damaged products are not covered by Sloop Care. If your device has been stolen, lost or severely damaged please contact our Customer Support immediately via infor@sloop-it.com or via our chat function. You will be reliable to pay the current market value of your lost, stolen or severely damaged.

There are many factors that can lead to a subscription application being rejected. Sloop is doing several checks to determine if an application is approved or rejected. Due to Privacy Policy our Customer Support Team has no visibility why your application might be rejected.

Order If you change your mind about a recently placed order, you may still have the option to cancel it if the product has not been shipped. Please contact our Customer Support immediately via infor@sloop-it.com or via our chat function. Subscription When your subscription comes to an end, please send your product including all accessories and packaging back to us. We will send you a free return shipping label via email. Please note that the return shipment can take up to 2 weeks to reach our warehouse after you have handed over the package to the delivery person. Once the device has been checked at our warehouse, your subscription will be automatically canceled and you will receive a cancellation confirmation by email. If your package takes longer than the estimated time to arrive at our warehouse, please contact our Customer Support immediately via infor@sloop-it.com or via our chat function.

Unfortunately, you can not change your minimum rental period. However, there are three exceptions in which we can terminate your subscription if the reason for termination is officially justified. You can find these cases here: Country relocation Force majeure Death (customer is deceased)

When your subscription comes to an end you have two options: Cancel Subscription: Send your product back including all accessories and original packaging. We will then cancel your Continue Subscription: Don’t send back your product and keep enjoying it, we will than continue your subscription on the agreed terms and payments.

Sloop currently delivers to main cities in New South Wales, Victoria, Queensland and South Australia.

You should receive your favorite tech product between 5 - 9 business days from application approval.

Please contact our Customer Support via infor@sloop-it.com or via our chat function immediately, if your parcel has not been received within 5 - 10 business days from application approval or arrived incomplete.

Use the original packaging you received with the product, add in the tech product and any accessories. Also, please add the original padding to ensure minimal damage during transport.

Our team will send you a free return shipping label a 3-7 days before your subscription comes to an end

Once your subscription comes to an end, please print out the shipping label we will send you via email. Please use the original packaging, add in the tech product and any accessories. You can add the original padding to ensure minimal damage during transport.

Your first rental payment will be processed once your rental request is confirmed, typically within 24 to 48 hours of placing your order. Please ensure that your payment method is up to date and has sufficient funds, as failure to collect the payment will result in automatic cancellation of your order. Future rental payments will be charged monthly on the same day your order was delivered.

Your monthly subscription will be charged monthly on the same day your order was delivered.

If your monthly payment doesn't go through, we'll attempt to collect the amount again 5 days later. If that attempt also fails, we will try once more 3 days after the last failed payment. Please ensure that your account has sufficient funds. If there are enough funds and the payment still doesn't go through, please reach out to your bank for assistance.

You receive emails with your monthly invoice.

At Sloop we accept debit cards, credit cards and PayPal.

The key differences between Sloop and traditional electronic retailers is in our business model, customer experience, and sustainability focus. Sloop focuses on flexibility, affordability, and sustainability, offering a subscription-like rental model for high-end technology. In contrast, traditional retailers emphasize ownership through direct sales, often requiring significant upfront investment and offering fewer options to keep up with the latest tech or reduce e-waste.

Flexible Rental Terms: Offers rental periods starting from just one month, allowing customers to adjust their commitments to suit their needs. No strict lock-in periods, giving customers freedom to return and to extend after the rental term. Wide Product Range: Provides access to over 8,000 tech products, including the latest smartphones, laptops, wearables, VR equipment, and smart home devices. Includes niche and high-demand products not always offered by competitors. Seamless User Experience: Simple subscription-based process with an intuitive online platform. Doorstep delivery and hassle-free returns. Upgrade Anytime: Customers can align rentals with new product launches, ensuring they always have the latest technology. Ideal for tech enthusiasts or businesses needing cutting-edge equipment. Sustainability Focus: A pioneer in the circular economy, refurbishing and reusing rented devices to extend their lifecycle. Actively reduces e-waste compared to many competitors who do not prioritize sustainability. Affordability: Transparent pricing with low monthly costs, making premium tech accessible without the need for significant upfront investment. Avoids additional financing or hidden fees.

By choosing Sloop, customers not only enjoy access to the latest technology but also support a system that actively prioritizes environmental responsibility.

Sloop Care is an essential feature of Sloop’s rental service, providing free and comprehensive protection against accidental damage, giving customers confidence while using rented tech devices. Unlike traditional warranties or insurance plans, Sloop Care is tailored to the rental model, ensuring flexibility and low-cost coverage for accidental damage without requiring customers to buy separate policies. It enhances the convenience and reliability of Sloop's rental service, making it a preferred choice for customers who want high-quality devices without the stress of unexpected repair expenses. Sloop Care does not cover theft, loss or unrepairable products. Therefore you are still advised to handle Sloop products with care.

A Sloop subscription includes access to a broad range of tech products, flexible rental terms, accidental damage protection, sustainable practices, and affordable monthly payments. It’s designed for individuals and businesses seeking a hassle-free and eco-friendly way to access the latest technology.

Sloop does 40 refurbishment steps to get the previous used product to a “Good as new” quality. Based on product the refurbishment steps could include: data cleansing, change of components, exterior polishing/cleaning, repacking and testing.

Sloop stands for Sustainable Loop = Sloop. It refers to the four loops in the Circular Economy to keep products as long as possible in circulation and out of landfill: Repair, Rent, Refurbish and Recycle.

Sloop provides consumers access to an extensive range of tech products, including smartphones, laptops, virtual reality (VR) equipment, cameras and wearables. As a pioneer in the circular economy, Sloop promotes sustainability through its rental model and the refurbishment of tech products, extending their lifespan and reducing electronic waste. Always the Latest Devices: Stay ahead with cutting-edge technology. Our flexible rental periods let you sync with release dates, so you can always enjoy the newest models. No Long-Term Commitment: Choose your rental duration starting from one or three months it's entirely up to you. After that, you can keep renting as long as you want, without the hassle of complicated financing. Low Monthly Costs: Smartphone or gaming console? Why not both! Rent at affordable monthly rates and save your hard-earned money for other priorities, instead of splurging on expensive devices.

The easiest and quickest is to contact our Customer Support Team via our website chat function or email us on info@sloop-it.com

Sloop was founded in 2024 in Sydney Australia.

Currently Sloop only offers tech products including computers, tablets, phones, cameras, gaming, emobility, headphones and wearables. In the future, we are looking to expand our categories outside of tech products.

The Circular Economy is an economic model that focuses on minimizing waste, maximizing resource use, and promoting sustainability. Unlike the traditional linear economy, which follows a "take, make, dispose" model, the circular economy emphasizes reusing, repairing, refurbishing, and recycling materials and products to create a closed-loop system.

As a pioneer in the circular economy, Sloop emphasizes refurbishing and reusing rented devices to extend their lifecycle, significantly reducing electronic waste. This proactive approach sets Sloop apart from competitors that do not prioritize sustainability.

By choosing Sloop, you not only enjoy access to the latest technology but also support a system that actively prioritizes environmental responsibility. Reducing Electronic Waste: Renting devices from Sloop ensures that technology is reused multiple times rather than discarded after single use. By returning devices at the end of the rental period, customers help extend the product lifecycle and prevent premature disposal. Promoting the Circular Economy: Sloop refurbishes and reintroduces returned devices into circulation, aligning with the principles of the circular economy. This practice minimizes the need for manufacturing new devices, which reduces resource extraction and energy consumption. Lower Carbon Footprint: The reuse and refurbishment model reduces the demand for new device production, which is a major contributor to greenhouse gas emissions. By choosing Sloop, you indirectly reduce their carbon footprint. Avoiding Tech Obsolescence: Renting ensures devices are kept in use and updated regularly, preventing outdated electronics from piling up in landfills. Supporting Sustainable Business Practices: Customers align themselves with a company that prioritizes eco-friendly initiatives, such as refurbishing, recycling, and responsibly managing tech waste, setting an example for broader sustainable consumer behavior.

Sloop's primary impact will come from reducing the number of consumer products in landfill and ensuring proper product recycling. We will continuously refurbish products to extend their lifecycle and keep them out of landfill. We expect to save millions of tonnes of waste and prevent hundreds of thousands of products from entering landfill each year. Projected Yearly Impact - Starting From 2028 0.5 million products in circulation 0.1 million products refurbished 40K products repaired 10 tonnes reduction in waste 30,000 products diverted from landfill