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Privacy Policy

EFFECTIVE DATE: JANUARY 2025

 

Sloop It PT LTD. and its affiliates (together, "Sloop", “Sloop It”,  "We", “US” or “Our”) values its customers (“You”, or “Your”) and respects Your privacy, and wants You to be familiar with how We collect, use and disclose information. This Privacy Policy describes Our practices in connection with information that We collect through Our website operated by or on behalf of Sloop, located at www.sloop-it.com (“Site”).

 

1. UPDATES TO THIS POLICY

 

We may change this Privacy Policy from time to time. Please take a look at the "Effective Date" legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective on the "Effective Date" date indicated above. If We make any material changes to this Policy, We will endeavour to notify You by email or by posting a prominent notice on the Sites prior to the change becoming effective. Your continued use of the Site after the publication of the Privacy Policy is Your agreement to be bound to these changes. If You do not accept the terms of this Privacy Policy, Your only remedy is to discontinue use of the Services.

 

2. INFORMATION WE COLLECT

 

We collect Personal Information from a number of sources. You may voluntarily provide this information to Us by submitting it. In some cases, We may collect information about You from other sources, including third parties (including marketing, credit scores, fraud prevent agencies, and financial institutions), those from whom We purchase personal information and from publicly available information, such as information published on social media sites, to the extent permitted by applicable law, and We may combine that information with personal information provided by You. While We obviously collect personal information from You directly, We can also use third party sources of information in order to fulfil the purposes set out in this Privacy Policy.

 

We collect two types of information: Personal Information and Other Information. "Personal Information" is information that relates to You as an identifiable specific individual. "Other Information" is any information that cannot be tied back to You as a specific individual.

 

IF YOU SUBMIT ANY PERSONAL INFORMATION RELATING TO ANYONE OTHER THAN YOURSELF, YOU REPRESENT THAT YOU HAVE OBTAINED ANY NECESSARY CONSENT FROM THAT INDIVIDUAL FOR USE AND DISCLOSURE OF THAT INDIVIDUAL’S PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

 

3. PERSONAL INFORMATION

 

3.1 Types

 

We and Our service providers collect the following Personal Information:

1. Account Information:

  • Name and customer characteristics;

  • Identity verification data, such as government-issued ID, audio, video or biometric facial identifiers;

  • Physical address (including billing and shipping addresses);

  • Telephone number;

  • Email address;

  • IP address;

  • Device ID;

Your city, state or postcode of residence, and date of birth.

 

2. Billing information and Fraud Prevention:

  • Credit and debit card numbers, as applicable;

  • Credit scores, such as FICO;

  • Social security number;

  • Bank account data, if linked and solely as applicable;

  • Browsing and or search history

 

3. Form, Email and Chat Data.

  • You may voluntarily submit to Us, and we will retain and process information from online forms and other online communication systems (such as chat support) including email and chat applications. This may include personal information, such as your name, job title, company name, address, phone number, email address;

  • We will maintain a record of Your orders, purchases, exchanges, returns, wish lists and gift registries in connection with the Site or Our business.

 

4. Third-Party Connection Data

  • If you access our Service through a third-party service, that third party you connected with may pass certain information about your use of its service to Us. The information we receive will depend on the policies and your account settings with the third-party service.

 

3.2 Use

 

Depending on the purpose, We may use various categories of information in order to provide and improve the Services described in the Terms. To that end, We may use Personal Information about You:

  • To respond to Your inquiries and fulfil Your requests, including to contact You if necessary;

  • To process and fulfil Your order, for example by confirming Your order and Your billing and shipping information, processing Your payments, delivering your products and communicating with You regarding Your order;

  • To verify Your identity prior to Your User Account being confirmed;

  • To send to You important information regarding the Site, changes to Our terms, conditions and policies and other administrative information;

  • To send to You information by email, mail, telephone and other means about Our products, services, contests, sweepstakes and other promotions;

  • To administer and fulfil Our contests, sweepstakes and other promotions (please note that certain contests, sweepstakes or other promotions may have additional rules or policies, which could contain different or additional information about how We use and disclose Your personally identifiable information; We suggest that You read any such rules or policies carefully − in the event of a conflict between such rules or policies and this Privacy Policy, such rules or policies will govern);

  • To help Us improve the customer experience, including by learning more about Your preferences to help personalise Your experience with Us;

  • To allow You to send messages to a friend through the Site (please note that, by using such functionality, You are agreeing that You have the right to provide to Us Your friend’s name and email address for such purpose);

  • To analyse trends and statistics in connection with Our businesses and Internet properties, including to measure the success of marketing campaigns and to compile statistics about usage and response rates;

  • To protect the security or integrity of Our businesses and Internet properties; and

  • As We believe to be necessary or appropriate: (a) under applicable law, including laws outside Your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside Your country of residence; (d) to enforce Our terms and conditions; (e) to protect Our operations or those of any of Our Affiliates; (f) to protect Our rights, privacy, safety or property, or that of You, Our Affiliates or others; and (g) to allow us to pursue available remedies or to limit the damages that We may sustain.

 

3.4 Bank Account Information

 

On a customer-by-customer basis, three months of bank account data (including account balances, turnover and transaction data) may be accessed through a third-party provider solely for the purposes of (i) of deciding on the establishment of a contractual relationship, (ii) for identity verification and/or (iii) for fraud prevention.

 

3.5 Disclosure

 

We may disclose Personal Information to service providers, and sometimes third parties, for various purposes, such as:

  • To Our third-party service providers, who provide services such as website hosting, data storage, data analysis, payment processing, order fulfilment, IT services and infrastructure, customer service, email delivery and administration, credit card processing, auditing and other similar services to enable them to provide services;

  • To Our subsidiaries and affiliated entities or for marketing and other purposes;

  • To selected third parties ("Promotional Partners"), to permit them to send to You marketing communications. Sloop seeks to select as Promotional Partners only reputable companies that offer what We believe to be high-quality products and services;

  • To third-party sponsors of contests, sweepstakes and similar promotions;

  • To identify You to anyone to whom You send messages through the Site;

  • To a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Our business, assets or stock (including in connection with any bankruptcy or similar proceeding); and

  • As We believe to be necessary or appropriate: (a) under applicable law, including laws outside Your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside Your country of residence; (d) to enforce Our terms and conditions; (e) to protect Our operations or those of any of Our Affiliates; (f) to protect Our rights, privacy, safety or property, or that of You, Our Affiliates or others; and (g) to allow Us to pursue available remedies or limit the damages that We may sustain.

 

3.5 Phone Number

 

By providing your phone number, you consent to receiving calls, texts, and similar messages from Sloop or its service providers. Standard voice and data rates may apply and Sloop is not responsible for any charges to you for these messages. You may opt-out or receive these messages at any time by replying “STOP” to any text.

 

4. OTHER INFORMATION WE COLLECT

 

4.1. "Other Information"

 

is any information that, without exception, does not identify You as a specific individual, such as:

  • Type of browser used;

  • Server log files;

  • Information collected through cookies, pixel tags and other technologies;

  • Physical location of Your device;

  • Non-personally identifiable information provided by You; and

  • Information that is aggregated by Us derived from Your Use of the Site

 

4.2. Collection

 

We and Our third-party service providers may collect Other Information in a variety of ways, including:

  • Through Your browser: Certain information is collected through most devices, such as Your Media Access Control ("MAC") address, device manufacturer and model, device identifier, screen resolution, and the type and version of Your operating system and browser.

  • Through server log files: An Internet Protocol ("IP") address is a number that is automatically assigned to a device by an Internet Service Provider ("ISP"), and is identified and logged automatically in Our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that Were visited. We and Our service providers use IP addresses for purposes such as calculating usage levels, helping diagnose server problems and administering the Site.

  • Using cookies: Cookies allow a Web server to transfer data to a device for recordkeeping and other purposes. We and Our service providers use cookies and other technologies to, among other things, enhance and personalise Your online browsing and shopping experience and facilitate Your ongoing access to and use of the Site, as Well as for online tracking purposes. If You do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows You to decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org. If You choose to decline cookies, some or all of the features, functionality and promotions available through the Site − such as the shopping cart, ability to view certain pages, and even placing orders or reviewing Your order history – may not be available to You.

  • Analytics. We may use third-party services, such as Google Analytics or IBM Coremetrics, in connection with the Site. Such services use cookies and similar technologies to analyse how visitors use the Site, to compile statistical reports on activity related to the Site, and to provide other services related to the Site. Such services may also collect information about visitors’ use of other Websites or other online resources. This may include: pages visited within the Sites, referring/exit pages, search terms, operating system, date/time stamp, and clickstream data. For more information about Google Analytics, including how to opt out, please go to: https://tools.google.com/dlpage/gaoptout. 

  • Using pixel tags and other similar technologies: Pixel tags (also known as Web beacons and clear GIFs) are small images that may be used by Us and Our service providers in connection with some pages of the Site and HTML-formatted email messages to, among other things, render such pages to You on various hardware devices and operating system versions, track the actions of Users and email recipients, measure the success of marketing campaigns and compile statistics about usage and response rates. Pixel tags may collect information such as the pages, features and links accessed by a user, and the IP address, browser type and operating system of such user’s device.

  • Physical location: We and Our service providers may collect the physical location of Your device by, for example, using satellite, cell phone tower or WiFi signals. We may use Your device’s physical location to provide You with personalised location-based services and content, including for marketing purposes, based on the choices that have been made with respect to such uses. We may also share Your device’s physical location, combined with information about what advertisements You viewed and other information We collect, with Our third-party marketing partners, such as Our Promotional Partners, to enable them to provide You with more personalised content and to study the effectiveness of advertising campaigns, based on the choices that have been made with respect to such disclosures. In some instances, You may be permitted to allow or deny such uses and/or sharing of Your device’s location, but if You choose to deny such uses and/or sharing, We, Our service providers, and/or Our third-party marketing partners may not be able to provide You with the applicable personalised services and content.

  • By aggregating information: We and Our service providers may aggregate Personal Information collected from Our customers and potential customers, for example by using Personal Information to calculate the percentage of such individuals who have a particular telephone area code. Aggregated Personal Information does not personally identify You or any other customer or potential customer.

 

4.3 Use of Other Information

 

We may use and disclose Other Information for any purpose. In some instances, We may combine Other Information with Personal Information (such as combining Your zip code with Your name). If We combine any Other Information with Personal Information, the combined information will be treated by Us as Personal Information while it is so combined.

 

5. RETENTION

 

Sloop will retain your personal information for a period of time in order to effectuate the original purpose of collection, or as required by law. Following this period, We will delete the personal information collected.

 

Our data retention policies are as follows:

  • Logfiles are deleted in principle after the end of the respective browser session, at the latest after seven days, unless their further storage is exceptionally necessary and lawful. The storage period of cookies depends on the individual case and is usually between twelve and 24 months.

  • User data, your User Account, and fraud detection data will be deleted five years after the end of Your last rental contract or after Your last login, whichever comes later.

  • Data on or from telephone conversations will be deleted one year after the last telephone conversation with the customer; recordings are automatically deleted after 30 days.

  • Data relating to credit scoring for rejected potential Users is deleted or anonymised after six months. For approved Users, it is deleted or anonymised five years after the end of your last rental agreement or after your last login, whichever comes later.

  • Bank account information and biometric data is deleted and/or anonymized six months after receipt of the information.

 

6. THIRD PARTIES AND THIRD-PARTY SITES

 

The Service contains links to websites and applications other than the Service, including websites and applications operated by affiliates and other third parties. To the extent that You submit any Personal Information to any third party (for example, Third-Party Content) Your browsing and interaction on any third-party website or service, including those that have a link on Our Site, are subject to that third party’s terms and conditions and privacy policies. We recommend that You familiarise Yourself with the privacy policies and practices of any such third parties. WE ARE NOT RESPONSIBLE FOR THE INFORMATION COLLECTION, USAGE, DISCLOSURE OR OTHER PRIVACY PRACTICES OF ANY THIRD PARTIES, OUR THIRD-PARTY SERVICE PROVIDERS, OR ANY THIRD-PARTY SOCIAL MEDIA PLATFORM (SUCH AS Meta INC.). THE INCLUSION OF A LINK ON THE SITE DOES NOT IMPLY ENDORSEMENT OF THE LINKED SITE BY US OR BY OUR AFFILIATES.

 

7. THIRD PARTIES ADVERTISERS

 

We use third-party advertising companies to serve ads when You navigate the internet. Please note that these companies may use information about Your visit to the Site to provide advertisements about goods and services that may be of interest to You. In the course of serving advertisements to the Site, these companies may place or recognize a unique cookie on Your browser. If You would like more information about this practice and to know Your choices about not having this information used by these companies, please visit http://networkadvertising.org/optout_nonppii.asp.

 

8. SECURITY

 

8.1 Acknowledgment

 

We seek to protect personal information using appropriate technical and organisational measures based on the type of personal information and applicable processing activity. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to us may not be secure. Therefore, you should take special care in deciding what information you send to us via email.

 

8.2 Security

 

We use reasonable organisational, technical and administrative measures to protect Personal Information under Our control. For example, We use Secure Sockets Layer ("SSL") technology for the placement of orders. Unfortunately, no data storage system or data transmission over the Internet can be guaranteed to be 100% secure. Please also be aware that We may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed Us or the general public that they apply security measures they consider adequate for the protection of information within their system. If Sloop becomes aware of and determines that an incident involving personal information qualifies as a breach of security leading to the misappropriation, accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal information that compromises the security, confidentiality or integrity of such personal information, Sloop will report the breach within 96 hours of the confirmation.

 

8.3 Do Not Track

 

Please note that the Site will continue to operate as described in this Privacy Policy, whether or not a "Do Not Track" signal or similar mechanism is received from Your browser. If we do so in the future, we will describe how we do so in this Privacy Policy.

10. CONTACT US

 

If You have any questions about this Privacy Policy, or to make choices about receiving promotional communications, to update Your Personal Information, or to place an order, please contact us as follows: info@sloop-it.com or “Get in Touch” section on Our website.